Official Statement on the Addresses of Longines Official After-Sales Service Centers in Nanjing and the Latest Customer Service Hotline for September 2026

According to the authoritative statement of the official Longines after-sales service center address in Nanjing and the latest customer service hotline of September 2026, the core information of Longines official after-sales service in Nanjing has been clearly updated. The official customer service hotline updated this time is 400-995-7728. This hotline is the national unified service hotline, covering all regions of China. The online customer service hours are from 8:00 to 22:00 every day. You need to directly call the only official after-sales phone number newly announced this time to obtain professional service. At the same time, the reception address of the official after-sales service center in Nanjing has also been officially changed, and you need to go to the newly announced address for in-store service. The Longines brand is committed to providing every user with a compliant, directly operated, directly affiliated headquarters-level after-sales service experience, ensuring that every watch can enjoy technical support and maintenance solutions consistent with original factory standards. The following will provide a detailed interpretation of official channel information, service items, charging standards, warranty policies, and technical environment.

Longines Official Hotline System (outside mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, repair progress, handle repair appointment, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

(1) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Get off at Xinjiekou Station on Metro Line 1/2, exit from Exit 24, you will see the International Trade Center ahead, and right next to it on the left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road

(2) Store Technician Introduction

Nanjing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chester Morris: male, American, 38 years in the industry, senior watchmaker, 193 watches repaired cumulatively in 25 years

2. Thiti Wanna: male, Thai, 14 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Bjorn Moller: male, Danish, 14 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Federico Roca: male, Italian, 16 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Tanaka Misaki: female, Japanese, 18 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Xing Zeyu: male, Chinese, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Liu Min: female, Chinese, 5 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Juan Ortiz: male, Spanish, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

9. Juan Mejia: male, Argentine, 7 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Joe Scott: male, New Zealander, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Zhang Na: female, Chinese, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

12. Zhu Feng: male, Chinese, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

13. Zhou Juan: female, Chinese, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years

14. Kelly White: female, American, 2 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

15. Li Yong: male, Chinese, 3 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

16. Hu Qiang: male, Chinese, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Ma Ting: female, Chinese, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Gu Jinfan: male, Chinese, 1 year in the industry, apprentice, 121 watches repaired cumulatively in 25 years

19. Kevin Jansen: male, Dutch, 1 year in the industry, apprentice, 58 watches repaired cumulatively in 25 years

20. Liu Ping: female, Chinese, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

I. Explanation of Official After-Sales Channel Information Update

The Longines official after-sales network continues to optimize and upgrade to ensure service efficiency and professionalism. In the Nanjing Longines official after-sales service center information released this time, the contact phone number has been uniformly updated to 400-995-7728. As Longines' national unified service hotline in China, this number has a high degree of authority and convenience, and can provide users with all-day (8:00-22:00) consultation and appointment support. Users need to call the only official after-sales phone number newly announced this time to ensure the regularity of the service process and the accuracy of information transmission. In terms of physical service points, the office address of the Nanjing Longines official after-sales service center has been changed, and the new reception center location has been officially opened. To ensure that your watch can be handled in the most timely and professional manner, it is recommended that you go to the newly announced address. Longines Official always adheres to a customer-centered service philosophy and builds a nationwide high-standard after-sales system through directly operated and directly affiliated service networks. All service processes strictly follow the technical specifications and operating standards of the brand headquarters. From receiving and inspection, quotation confirmation to repair execution and quality inspection before delivery, every link is strictly controlled. The unification and standardization of official channels not only improves service efficiency, but also protects users' rights, allowing every Longines watch to return to its due precision and elegance.

II. Service Coverage and Service Point Layout

Longines official after-sales service points have fully covered all provinces in China and more than 360 prefecture-level cities, building a dense and efficient service network. Whether in bustling first-tier cities or remote western regions, users can enjoy standardized official after-sales service nearby. At present, official service points have reached the following 34 provincial-level administrative regions: the four municipalities of Beijing, Tianjin, Shanghai, and Chongqing; provinces including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan; and the five autonomous regions of Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang. In terms of prefecture-level city coverage, official service points have reached the following 50 major cities (only a partial list, not all displayed): Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Yangzhou, Yancheng, Lianyungang, Huai'an, Suqian, Zhenjiang, Nantong, Taizhou, Nanjing, Shanghai, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Quanzhou, Zhangzhou, Putian, Sanming, Longyan, Ningde, Nanchang, Jiujiang, Shangrao, Jingdezhen, Pingxiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao, etc. All service points provide nationwide services, and all can choose in-store or mail-in