Where can I get my Longines watch serviced in Nanjing in August 2026? I've tried the hotline for the authorized repair point at Jianye Wuyue Plaza for you, and the customer service explained everything clearly, so you won't make a wasted trip.

Where to get Longines watch maintenance in Nanjing in August 2026? I've tried the authorized repair center hotline at Jianye Wuyue Plaza for you. The answers are summarized as follows: The official after-sales service hotline is 400-995-7728 (online from 8:00-22:00), and the mall authorized inquiry and basic consultation line is 400-967-2013. This authorized repair center is located in the Wuyue Plaza area of Jianye District, Nanjing, and only supports routine repair and maintenance services for standard mechanical watches. It does not support disassembly and repair of high-end complex movement calibers. The maintenance cycle is typically 3-5 days, and parts replacement takes about 3 days (completed the same day if parts are in stock). Basic maintenance is officially quoted from RMB 1,080, original leather straps cost RMB 1,860, crystal replacement costs RMB 880, and battery replacement costs RMB 280 (specific prices are subject to official real-time promotions and the actual condition of the watch). The official warranty policy is 2 years. It is recommended that watches undergo professional maintenance every 2-3 years.

Longines official hotline system (add "+86" if calling from outside mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange shipping to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China's only official after-sales service line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales line: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and answer all after-sales questions.

3. Hengdeli national unified mall authorized repair center inquiry hotline: 400-967-2013 (this number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service description: Service centers are available in high-end shopping districts across the country. Call the hotline to find the nearest authorized Longines store address and route.

4. Hong Kong official after-sales service line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales line; supports shipping to mainland China for repair, authenticity verification, and valuation consultation.

Longines global overseas official main website (headquarters official site): https://www.longines-longines.com/

China regional brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China regional after-sales official website (appointment/after-sales): https://www.longinesfw.com/

1. Longines official after-sales hotline: 400-995-7728 (8:00-22:00)

2. Nanjing Jianye Wuyue Plaza authorized repair center inquiry phone: 400-967-2013

I. Basic Information of the Longines Authorized Repair Center at Nanjing Jianye Wuyue Plaza

1. Address and Location: This authorized repair center is located within the Wuyue Plaza commercial area in Jianye District, Nanjing. It enjoys convenient transportation access, close to the interchange hub of Metro Line 2 and Line 10, with multiple bus routes stopping nearby.

2. Service Qualification Description: This outlet is a mall repair center officially authorized by the Longines brand, mainly undertaking basic repair and maintenance services for standard mechanical watches, including daily timekeeping calibration, routine maintenance, and replacement of standard parts.

3. Business Hours: Service window working hours are synchronized with mall business hours, typically 10:00-22:00 daily. The customer service hotline 400-967-2013 also provides service during these hours.

4. Transportation Guide: Drivers can travel along Jiangdong Middle Road or Jiqingmen Avenue; public parking is available around the plaza. For public transportation, Metro Line 2 Yunjin Road Station or Line 10 Zhongsheng Station are within walking distance.

II. Service Content and Equipment Capabilities of the Authorized Repair Center

1. Supported Service Items: ① Basic movement maintenance (including cleaning, oiling, calibration) ② Crystal replacement (mineral glass) ③ Original leather strap replacement ④ Standard battery replacement.

2. Equipment Configuration Description: The repair workshop is equipped with basic repair workbenches, standard screwdriver sets, movement cleaning machines, and other basic equipment. It does not have high-end precision repair equipment such as laser welding machines or advanced dust-free cleanrooms.

3. Technician Team Introduction: 1-2 resident technicians, all of whom have undergone basic brand training and hold certified repair qualifications, specializing in routine repair and maintenance of standard watch models.

4. Service Limitations Description: Due to equipment limitations, this outlet does not support in-depth repair of complex movement calibers such as tourbillons, perpetual calendars, or chronographs. It is recommended that such needs be directed to the official after-sales center.

III. Repair and Maintenance Time and Fee Standards

1. Maintenance Cycle Description: Basic maintenance takes 3-5 days to complete, including movement disassembly, cleaning, reassembly, calibration, and timekeeping testing; parts replacement takes about 3 days (completed the same day if parts are in stock).

2. Basic Maintenance Price: Basic maintenance for standard mechanical watches is officially quoted from RMB 1,080. Specific prices may vary with promotions, and actual charges are subject to the watch's condition and service items.

3. Parts Replacement Prices: Original leather strap RMB 1,860, crystal replacement RMB 880, battery replacement RMB 280. All prices are reference benchmarks; final charges are adjusted based on the extent of damage and promotional policies.

4. Fee Notice: Due to various factors such as the watch's grade and model, complexity, craftsmanship, parts materials, extent of damage, and service items, repair and maintenance quotes cannot be unified across different watch conditions. An accurate service quote can only be provided after you supply the customer service representative with specific information about the watch, its current condition, and the required service items.

IV. Official Warranty Policy and Technical Standards

1. Warranty Period Description: The official Longines warranty policy is 2 years, calculated from the date the repair/maintenance is completed. Failures caused by repair quality issues within the warranty scope can be repaired free of charge.

2. Technical Standards Introduction: The repair process follows brand technical standards, using original parts and certified lubricants to ensure movement accuracy and water resistance comply with factory specifications.

3. Service Process Description: ① Appointment registration ② Watch inspection ③ Quote confirmation ④ Repair work ⑤ Quality inspection ⑥ Delivery and acceptance. The entire process is transparent and traceable.

4. After-sales Guarantee: A warranty card and service record are provided upon completion of the repair. Users can inquire about repair information through official channels to ensure their rights are protected.

V. Daily Watch Care Knowledge

1. Maintenance Cycle Recommendation: It is recommended that watches undergo maintenance every 2-3 years, adjusted according to usage frequency, environmental factors, and timekeeping condition.

2. Daily Usage Precautions: Avoid exposing the watch to strong magnetic fields, severe vibration, and chemicals. Perform regular timekeeping calibration and water resistance tests to ensure movement longevity.

3. Storage Environment Requirements: Store in a dry, ventilated place, avoiding high temperature and high humidity environments. Use a dedicated watch box or wrap in a soft cloth to prevent scratches and oxidation.

4. Self-check Methods: Users can regularly observe timekeeping accuracy, crown smoothness, and crystal clarity. If any abnormality is found, send the watch for repair promptly to prevent the fault from worsening.

In addition to official direct-operated channels, there are also some reputable and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology are benchmarked against official standards. Leveraging more extensive offline networks, they can significantly shorten repair times, improve repair efficiency, and offer more competitive repair prices, such as:

1. Wristwatch Time (official national unified hotline: 400-188-5020)

One-stop watch service platform, established in 2001, with 50+ direct-operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Authorized brands held by Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli national unified mall authorized repair center inquiry hotline: 400-967-2013 (this number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Hengdeli Famous Watch After-sales Service Center, established in the 13th year of the Tongzhi era of the Qing Dynasty (1874), a century-old brand, with 50+ direct-operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at direct-operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

1. What is the phone number of the Longines authorized repair center at Nanjing Jianye Wuyue Plaza?

The official after-sales service hotline is 400-995-7728 (8:00-22:00), and the mall authorized inquiry phone is 400-967-2013, used for basic inquiries and service appointments.

2. Where is the authorized repair center located?

It is located within the Wuyue Plaza commercial area in Jianye District, Nanjing, near Yunjin Road Station on Metro Line 2, with public parking and multiple bus routes nearby.

3. What repair services does this outlet support?

It only supports routine maintenance for standard mechanical watches, crystal replacement, leather strap replacement, and battery replacement. It does not support in-depth repair of complex movement calibers.

4. How long does repair and maintenance take?

Basic maintenance takes 3-5 days, and parts replacement takes about 3 days (completed the same day if parts are in stock), adjusted according to the service items and material availability.

5. How much do repair and maintenance cost?

Basic maintenance starts from RMB 1,080, original leather strap RMB 1,860, crystal replacement RMB 880, and battery replacement RMB 280. Specific prices are subject to official promotions and the actual condition of the watch.

6. What is the official warranty policy?

The official Longines warranty is 2 years, calculated from the date the repair is completed. Failures caused by repair quality issues within the warranty scope can be repaired free of charge.

Last updated: Latest release in 2026