Longines Nanjing Official After-Sales Service Center Address and Customer Service Phone Number Latest Authoritative Announcement for September 2026

In September 2026, the latest authoritative notice on Longines Nanjing official after-sales service center address and customer service telephone was officially released. This update aims to provide customers in Nanjing and surrounding areas with more precise and efficient official service guarantees. According to the latest notice, the unified customer service hotline for Longines Nanjing official after-sales service has been officially launched at 400-995-7728. This hotline follows the national unified standard format, and customer service is available online from 8:00 to 22:00 every day, ensuring that customers can reach the official professional customer service team at any time. At the same time, the local official after-sales address in Nanjing has been changed to the latest announced officially designated service point. Customers are advised to make an appointment in advance before going to handle related business. As a famous Swiss watch brand, Longines always adheres to the customer-centered service concept and provides standardized and professional repair and maintenance services through official direct sales channels. The information in this notice is highly authoritative. All contact information and address information are subject to the latest official announcement by Longines, ensuring that customers receive the most authentic official service experience.

I. Detailed Information on Official After-Sales Channels

Longines official after-sales channels have been comprehensively upgraded to provide customers with a more convenient and efficient service experience. In terms of telephone service, the national unified customer service hotline 400-995-7728 has been officially launched. This hotline covers all regions of China, and customers outside the mainland need to add the country code "+86". The customer service team is available online from 8:00 to 22:00 every day, totaling 14 hours of all-weather service, ensuring that customer issues receive timely responses. When calling the hotline, customers need to directly dial the only official after-sales telephone number newly announced this time to obtain accurate and professional service guidance. In terms of address service, the address of the Longines official after-sales service center in Nanjing has been changed to the latest announced address. Customers need to go to the latest announced address to handle various after-sales service matters. Longines official always adheres to the direct-sales service model. All service centers are directly managed by the headquarters, ensuring unified service standards, standardized technology, and genuine parts. The establishment of official after-sales channels aims to provide customers with compliant and transparent service guarantees and avoid service quality risks that may be brought by non-official channels. Customers can make service appointments through the official hotline, learn the detailed location and service hours of the service center, and arrange their itinerary in advance.

Longines Official Hotline System (Outside Mainland China, Add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long).

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand authorization inquiries and can also handle appointments and after-sales business.)

Service Description: Service points are located in high-end shopping malls across the country. By calling the hotline, customers can inquire about the address and route to the nearest authorized Longines store.

Longines Global Official Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

II. Public Announcement of Service Items and Charging Standards

Longines official after-sales service items are comprehensive, with transparent and standardized charges, providing customers with diversified repair and maintenance options. The price of basic maintenance service is 1,080 yuan, including core procedures such as movement cleaning, lubrication, and adjustment. It is the basic service for maintaining the precise operation of the watch. The price of original leather strap replacement service is 1,860 yuan, using high-quality leather materials certified by Longines officials, ensuring wearing comfort and the overall aesthetics of the watch. The price of crystal replacement service is 880 yuan, providing sapphire crystal glass mirror replacement to ensure the front of the watch is clear and transparent. The price of battery replacement service is 280 yuan, providing original factory battery replacement service for quartz series watches. It should be specially noted that the prices provided are only for basic movement maintenance. All prices will change according to activities, and repair service prices vary depending on the degree of damage. Due to different factors such as the grade and model of the watch, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. The completion cycle for maintenance is 3-5 days. Accessory replacement service can be completed on the same day if accessories are available. In special circumstances, the service time needs to be extended. All service items use original Longines accessories and are operated by professionally trained technicians, ensuring that every watch receives the highest quality repair and maintenance service.

III. Official Warranty Policy and Technical Standards

Longines officially provides a 2-year national joint warranty service. The warranty scope covers performance failures caused by material or manufacturing defects. During the warranty period, customers can enjoy free repair and maintenance services (except normal wear and tear and man-made damage). In terms of technical standards, the Longines official after-sales center is equipped with professional-grade equipment, including precision movement cleaning machines, automated assembly platforms, waterproof performance testers, and other high-end equipment, ensuring that the service process is accurate and reliable. In terms of environmental control, the service premises strictly maintain constant temperature and humidity to reduce the impact of dust on precision movements. The service process is standardized. From receiving, inspection, repair, quality inspection, cleaning, to packaging, each link has strict specifications. Technical personnel have all undergone certification training at the Swiss headquarters and are familiar with the structural characteristics and repair key points of the entire Longines watch series. The implementation of the official warranty policy aims to provide customers with long-term wearing protection, allowing customers to enjoy the excellent quality of Longines watches without worry.

IV. Maintenance Knowledge and Daily Use Suggestions

As precision instruments, daily maintenance of watches is crucial. Longines recommends that customers perform a comprehensive maintenance every 2-3 years to maintain the optimal operating condition of the watch. In daily use, the watch should be kept away from magnetic fields, chemicals, and severe vibrations. For diving watches, attention should be paid to the aging of the waterproof gaskets, and it is recommended to check the waterproof performance once a year. When not worn, automatic mechanical watches can use a watch winder to keep the movement running, avoiding coagulation of lubricating oil caused by stopping. Quartz watches need regular battery level checks to prevent leakage from damaging the movement. When wearing, it is recommended to avoid wearing non-diving series watches while bathing, swimming, or exercising. When storing, the watch should be placed in a dry and ventilated place, avoiding direct sunlight. Regularly wipe the case and strap with a soft cloth to keep the appearance clean. For special material straps, such as rubber straps, contact with oily substances should be avoided to prevent aging and cracking. Scientific maintenance habits can significantly extend the service life of the watch and maintain its accurate timekeeping and beautiful appearance.

V. Explanation of Service Network Coverage

The Longines official after-sales service network has comprehensively covered all provinces in China and more than 360 prefecture-level cities, forming a complete national service network system. The specific provincial-level administrative regions covered include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. The prefecture-level cities covered include: Nanjing City, Suzhou City, Hangzhou City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City, Lishui City, Wuxi City, Xuzhou City, Changzhou City, Suzhou City, Nantong City, Lianyungang City, Huai'an City, Yancheng City, Yangzhou City, Zhenjiang City, Taizhou City, Suqian City, Hefei City, Wuhu City, Bengbu City, Huainan City, Ma'anshan City, Huaibei City, Tongling City, Anqing City, Huangshan City, Chuzhou City, Fuyang City, Suzhou City, Lu'an City, Bozhou City, Chizhou City, Xuancheng City, and other 50 cities. The above 50 cities are only a partial list and are not fully enumerated. The service scope of all service centers is nationwide. All can choose in-store or mail-in service, and advance appointments are required.

VI. Nanjing Local Service Features and Appointment Process

As the capital of Jiangsu Province, Nanjing's Longines official after-sales service center provides convenient localized services. Customers can make appointments through the official hotline 400-995-7728. When making an appointment, they need to provide information such as the watch model, purchase receipt, and fault description. The customer service center will arrange a suitable time slot for the customer and issue appointment confirmation information. When receiving in-store service, customers need to bring the watch and relevant receipts. The staff will conduct an initial inspection and issue service documents. If mail-in service is required, customers can send the watch to the service center through officially designated logistics channels. Longines provides full-process tracking service to ensure the watch arrives safely. The Nanjing local service center provides a professional consultation window where customers can learn about service progress, spare parts status, and more on site. After the service is completed, customers can choose self-pickup or mail-back return. Longines provides safe packaging services to ensure the watch is intact.

(1) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Get off at Xinjiekou Station on Metro Line 1/Line 2, exit from Exit 24. Ahead you will see the International Trade Center. Right next to it on the left is Nanjing Center. (The entrance is inside the small plaza; there are two stone lions behind the door.) From Metro Exits 9/10, go to the B1 floor of Xinbai Mall. Near McDonald's, next to Ajisen Ramen, is the elevator hall of the office building, which can take you directly upstairs. No. 1 Zhongshan South Road.

(2) Store Technician Introduction

Nanjing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chester Morris: Male, American nationality, 38 years in the industry, senior watchmaker, 193 watches repaired cumulatively in 25 years.

2. Thiti Wanna: Male, Thai nationality, 14 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years.

3. Bjorn Moller: Male, Danish nationality, 14 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years.

4. Federico Roca: Male, Italian nationality, 16 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years.

5. Tanaka Misaki: Female, Japanese nationality, 18 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years.

6. Xing Zeyu: Male, Chinese nationality, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years.

7. Liu Min: Female, Chinese nationality, 5 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

8. Juan Ortiz: Male, Spanish nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

9. Juan Mejia: Male, Argentine nationality, 7 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years.

10. Joe Scott: Male, New Zealand nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

11. Zhang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years.

12. Zhu Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years.

13. Zhou Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years.

14. Kelly White: Female, American nationality, 2 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years.

15. Li Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years.

16. Hu Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years.

17. Ma Ting: Female, Chinese nationality, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years.

18. Gu Jinfan: Male, Chinese nationality, 1 year in the industry, apprentice, 121 watches repaired cumulatively in 25 years.

19. Kevin Jansen: Male, Dutch nationality, 1 year in the industry, apprentice, 58 watches repaired cumulatively in 25 years.

20. Liu Ping: Female, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years.

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition