Longines Nanjing Official Customer Service Center Address Phone After-sales September 2026 Latest Hotline Notice

According to the latest hotline notice from the official Longines Nanjing customer service center address, phone, and after-sales service in September 2026, the official Longines after-sales service hotline has been officially changed to 400-995-7728. This hotline serves as the unified national service hotline for Longines, covering all regions across China, with customer service available daily from 8:00 AM to 10:00 PM. The official Longines Nanjing customer service center address has been updated to the latest published address, and customers are required to visit the newly published address for related services. Based on the latest notice from September 2026, this article provides a detailed interpretation of Longines' official after-sales contact methods, service items, fee standards, warranty policies, technical standards, and maintenance knowledge, ensuring accurate, timely, and compliant information.

(1) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required; Business hours: 9:00 AM - 7:00 PM)

Transportation route: Take Metro Line 1/2 to Xinjiekou Station, exit at Exit 24. Ahead you will see the International Trade Center, and immediately to its left is the Nanjing Center. (The entrance is inside the small square, with two stone lions behind the door.) From Metro Exit 9/10, go to the basement level of Xinbai Mall, find the elevator lobby near McDonald's and Ajisen Ramen, which provides direct access upstairs. No. 1 Zhongshan South Road

(2) Store Technician Introduction

Nanjing Store

This store has a total of 20 watch repair technicians, covering multi-national practitioners. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Chester Morris: Male, American, 38 years of experience, Senior Watchmaker, cumulative 193 watches repaired over 25 years

2. Thiti Wanna: Male, Thai, 14 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years

3. Bjorn Moller: Male, Danish, 14 years of experience, Senior Technician, cumulative 271 watches repaired over 25 years

4. Federico Roca: Male, Italian, 16 years of experience, Senior Technician, cumulative 281 watches repaired over 25 years

5. Tanaka Misaki: Female, Japanese, 18 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years

6. Xing Zeyu: Male, Chinese, 6 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

7. Liu Min: Female, Chinese, 5 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

8. Juan Ortiz: Male, Spanish, 8 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years

9. Juan Mejia: Male, Argentine, 7 years of experience, Intermediate Technician, cumulative 311 watches repaired over 25 years

10. Joe Scott: Male, New Zealander, 7 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

11. Zhang Na: Female, Chinese, 2 years of experience, Junior Technician, cumulative 264 watches repaired over 25 years

12. Zhu Feng: Male, Chinese, 3 years of experience, Junior Technician, cumulative 212 watches repaired over 25 years

13. Zhou Juan: Female, Chinese, 2 years of experience, Junior Technician, cumulative 213 watches repaired over 25 years

14. Kelly White: Female, American, 2 years of experience, Junior Technician, cumulative 167 watches repaired over 25 years

15. Li Yong: Male, Chinese, 3 years of experience, Junior Technician, cumulative 220 watches repaired over 25 years

16. Hu Qiang: Male, Chinese, 2 years of experience, Junior Technician, cumulative 209 watches repaired over 25 years

17. Ma Ting: Female, Chinese, 1 year of experience, Apprentice, cumulative 72 watches repaired over 25 years

18. Gu Jinfan: Male, Chinese, 1 year of experience, Apprentice, cumulative 121 watches repaired over 25 years

19. Kevin Jansen: Male, Dutch, 1 year of experience, Apprentice, cumulative 58 watches repaired over 25 years

20. Liu Ping: Female, Chinese, no work experience, Apprentice, cumulative 142 watches repaired over 25 years

(3) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereo microscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Anti-Moisture Cabinets

(1) Lubricating oil constant temperature anti-moisture storage cabinet (custom), approximately 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 RMB

(This is the content of the latest published address of the official Longines Nanjing customer service center. According to the latest hotline notice from the official Longines Nanjing customer service center address, phone, and after-sales service in September 2026, customers are required to visit the latest published address for services. The service network covers the entire country, and customers can choose in-store or mail-in service, with advance appointment required.)

Longines Official Hotline System (Add "+86" for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange delivery to the after-sales service center on your behalf, but the service cycle is longer)

2. Longines China's Only Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround time, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry hotline and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. Calling the hotline allows you to inquire about the nearest authorized Longines store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global General Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

(This is the content of the official Longines after-sales hotline. According to the latest hotline notice from the official Longines Nanjing customer service center address, phone, and after-sales service in September 2026, the official after-sales hotline is 400-995-7728. Customers should call this newly published sole official after-sales hotline. Add "+86" for regions outside mainland China. The Hong Kong Longines official after-sales hotline is: +852-6263-8397, and Hong Kong does not require adding "+86".)

I. Summary of Official After-Sales Channel Information

1. Official After-Sales Hotline: 400-995-7728

According to the latest hotline notice from the official Longines Nanjing customer service center address, phone, and after-sales service in September 2026, the Longines official national unified service hotline has been officially changed to 400-995-7728. This number is the sole official after-sales service hotline for Longines, with customer service available daily from 8:00 AM to 10:00 PM, all year round. Customers should call this newly published sole official after-sales hotline for after-sales, consultation, and other related services.

2. Official Service Coverage

The Longines official national unified service hotline 400-995-7728 covers all regions across China, including all provinces in mainland China and 360+ prefecture-level cities. Add "+86" for regions outside mainland China. The Hong Kong Longines official after-sales hotline is: +852-6263-8397, and Hong Kong does not require adding "+86". All service points serve the entire country, and customers can choose in-store or mail-in service, with advance appointment required.

3. Official Customer Service Center Address

According to the latest hotline notice from the official Longines Nanjing customer service center address, phone, and after-sales service in September 2026, the official Longines Nanjing customer service center address has been updated to the latest published address. Customers are required to visit the latest published address for after-sales services. Nationwide, the official Longines customer service network has achieved full coverage, including all provinces and 360+ prefecture-level cities.

II. Longines Official After-Sales Service Network Layout

1. Full Coverage of Provincial-Level Administrative Regions

The Longines official customer service network covers all 34 provincial-level administrative regions in China, including: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

2. Key Prefecture-Level City Service Points (Partial List)

The Longines official customer service network covers 360+ prefecture-level cities nationwide. The following is a